Wipro Off Campus Drive 2024 | System Engineer Job Openings

Last Updated on January 6, 2024 by GeeksGod

Freshers Job Openings

Wipro Off Campus Drive 2024 | System Engineer Job Openings: Technical Knowledge in Troubleshooting Base Operating systems and eager to learn New Technologies.

Responsibilities for Wipro Off Campus Drive 2024 | System Engineer Job Openings

• Excellent communication skills,
• Ability to Empathize, pacify and handle Irate Customers withExceptional communication skills.
• Technical Knowledge in Troubleshooting Base Operating systemIssues and eager to learn New Technologies.
• Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN,Security App etc. over Remote Support
• Answer incoming calls and respond to customer’s emails intimely manner.
• Manage and resolve customer complaints.
• Identify and escalate issues to supervisors as and when needed.
• Provide product and service information to customers.
• Research required information using available resources andOffer Solution to customers.
• Research, identify, and resolve customer complaints usingapplicable software.
• Route calls and tickets to appropriate resources and Domains whocan best support he user,
• Document all call information according to standard operatingprocedures.
• Recognize, document, and alert the management team of trends incustomer calls.
• Create SOPs for new Issues and resolution given.
• Complete call logs and reports.

Apply now: Click Here (Wipro Off Campus Drive 2024)