Wipro Freshers Job: Quality Assurance Analyst Job Vacancy 2024

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Wipro Off Campus Hiring 2023: Entry Level Jobs
source: http://www.wipro.com/

Last Updated on February 1, 2024 by GeeksGod

Wipro is hiring QA Analyst

Wipro Freshers Job: Quality Assurance Analyst Job Vacancy 2024: The purpose of this role is to conduct audits to ensure quality compliance within the account.

Job TitleWipro Freshers Job: Quality Assurance Analyst Job Vacancy 2024
DescriptionKnowledgeable about the competency requirements. Demonstrates (in parts) frequently with minimal support and guidance.
Estimated salaryPer hour –
Work LocationPostal code :
Hyderabad
Employment TypeFULL TIME

Details about Wipro Freshers Job: Analyst Job Vacancy 2024

  1. Conduct various process audits (1 audit/ agent/ week) as per procedure and guidelines
  2. For agents identified in the bottom quartile of performance, conduct 3 audits/ agent/ week
  3. Prepare findings from the report and share it with the client and the account leadership on daily/ weekly/ monthly, as required
  4. Conduct weekly analysis to identify the error trends and for top 2 errors, conduct root cause analysis (RCA)
  5. Conduct calibration communication to communicate any changes from the client and conduct refresher trainings to bridge any skill gap due to these changes.

Stakeholder Interaction: Analyst Job Vacancy 2024

Stakeholder TypeStakeholder IdentificationPurpose of Interaction
InternalDelivery LeadershipAudit & training reports, error trends, new process
AgentsTraining
Training team for AccountTraining content and schedule
RMACRisk compliance
DOP SupportCompliance related support as per account SOW
ExternalClientsReports on training and compliance
External AuditorsAudits

Display

Lists the competencies required to perform this role effectively:

  • Functional Competencies/ Skill
    • Domain/Industry Knowledge – Awareness and knowledge of broad economic, demographic, technological and global trends in the ITES/BPO industry – Foundation
    • Process Knowledge – Process understanding with a clear understanding of process quality parameters as per the skillup training/ certification provided by the client– Competent
Competency Levels
FoundationKnowledgeable about the competency requirements. Demonstrates (in parts) frequently with minimal support and guidance.
CompetentConsistently demonstrates the full range of the competency without guidance. Extends the competency to difficult and unknown situations as well.
ExpertApplies the competency in all situations and is serves as a guide to others as well.
MasterCoaches others and builds organizational capability in the competency area. Serves as a key resource for that competency and is recognized within the entire organization.
  • Behavioral Competencies
    • Project Management Skills
    • Analytical Skills
    • Execution Excellence
    • Passion for results
    • Stakeholder Management

Deliver

No.Performance ParameterMeasure
1.AuditAdherence to the calendar; audit targetsCompliance % as per audit reports – zero misses
2.       Process ComplianceCase targets – 2 hours/ week logged to be updated with the process

Customer Service(Product&Service)

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