Team Leader Operations Job for Freshers 2023 by Teleperformance

July 21, 2023

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Last Updated on July 21, 2023 by GeeksGod

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QTeam Leader Operations Job for Freshers 2023 by Teleperformance, for more such off campus drives be updated on our website.

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Job Description:

He/She will be responsible for a team of associates.
Resolve agent and customer issues.
Be directly responsible for the overall performance of team members
Conduct performance reviews and team meetings.
Conduct monitoring and coaching sessions.
Coordinate with training and quality assurance to identify systemic quality-improvement opportunities.
Competent in all process and technical skills required at Agent level thorough understanding of Metrics requirements and targets.
Achieve Call Quality requirements as outlined via Call Monitoring Guidelines Achieve Productivity requirements and performance delivery as outlined via Operation scorecard. Participate in performance improvement task forces as needed and look at continuously raising the bar for Customer satisfaction.
Ensuring customer is advised appropriately, regulations and disclaimers are given as per the process guidelines

Job Title	Team Leader Operations Job for Freshers 2023 by Teleperformance
Description	Job Description: He/She will be responsible for a team of associates. Resolve agent and customer issues. Be directly responsible for the overall performance of team members Conduct performance reviews and team meetings. Conduct monitoring and coaching sessions. Coordinate with training and quality assurance to identify systemic quality-improvement opportunities. Competent in all process and technical skills required at Agent level thorough understanding of Metrics requirements and targets. Achieve Call Quality requirements as outlined via Call Monitoring Guidelines Achieve Productivity requirements and performance delivery as outlined via Operation scorecard. Participate in performance improvement task forces as needed and look at continuously raising the bar for Customer satisfaction. Ensuring customer is advised appropriately, regulations and disclaimers are given as per the process guidelines
Estimated salary	Per hour –
Work Location	Postal code : Mohali
Employment Type	FULL TIME

How to crack HR Interview?

HR interviews are tricky, they try to check your attitude and psychology. This includes communication skills, the ability to handle pressure, the ability to think, and personality. These are the following questions that can help you in order to crack your placement interviews.

Tell me about yourself.
What your hobbies?
Why do you want to join us?
Who is the founder of our company?
Where is our headquarter?
Will you be able to reallocate?
Would you be able to work during night shifts for our international clients?
Will you be able to work under pressure?
What is your strength? (example: work under pressure, agility, etc.)
Which is your preferred location and why?
Do you have any questions? (tip: If they asked you this question, then you can ask them the following questions)
- Does your company conducts hackathons for their employees (Since I am good at management, coding. Try to impress them)
- If I get selected for this role, is there any way to move upward in the hierarchy?
- Be polite all the time.
Once, you are done with your interview, say thanks and then move confidently and close the cabin door without any noise.

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Important

All Company names, logos, and brands are the Intellectual Property of their respective owners. All company, product, and service names used in this website are for identification purposes only.
We are not associated with any company/agency/agent whose jobs posted on geeksgod.com, We are just an information provider for job openings. Read our Disclaimer Policy and Term of Service for more information