Last Updated on March 1, 2024 by GeeksGod
Recruitment Drive by Cognizant
Cognizant Off Campus Drive 2024 | Team Leader Jobs in Hyderabad: Cognizant (Nasdaq-100: CTSH) is one of the world’s leading professional services companies, transforming clients’ business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world.
| Job Title | Cognizant Off Campus Drive 2024 | Team Leader Jobs in Hyderabad |
|---|---|
| Description | Other skills: Customer Focus, Customer Service, Verbal Communication, Informing Others, Process |
| Estimated salary | Per hour – |
| Work Location | Postal code : Hyderabad |
| Employment Type | FULL TIME |
Job Description for Cognizant Off Campus Drive 2024
? The team lead is a trainer for the team. Responsibilities include
? Train the associates on workflows owned by you
? Adhere to Training Plan & Schedule
? Ensure all new hires completes the Cognizant Compliance Training
? Document any change in the training plan
? Share EOD report to all stakeholders
? Team Lead is responsible for the overall operations
? Validate volume processed by the associates & make corrections as required
? Proactive to identify the root cause in case if any miss with respect to metrics
? Prepare an action plan to improve the performance of the associates
? Provides business insights of the allocated workflow
? Strong critical thinking, problem solving and general troubleshooting skills
? Share an EOD report with business insights to stakeholders
? Proactive to highlight any potential risk to business (should have an eye for detail)
? Process Improvement Projects
? Prepare Documentation & SOP with respect to any change in the process
? The team lead is responsible for all People Management activities
? Manage Teams with ability to work in a fast-paced, collaborative and constantly evolving environment
? Excellent written communication and interpersonal skills with an ability to connect with others easily
? Leave Management to ensure no negative impact on the business
? Monthly One On One with the team highlighting their strengths and action plan on weaknesses
? Validate Scorecard & provide genuine feedback to improve the associate rating & performance
? Corrective Action Plan for associates who are not performing as per the business requirements
Skills/Qualifications for Cognizant Off Campus Drive 2024
? Domain expertise – Excellent understanding of Music industry in any of these fields – Music data management, artist management, publishing, producing / composing, music supervision
? Contact center, Services, Tech Trouble shooting etc. Industry Experience – Tech and IT companies, banking and Finance (services) focusing on premium customer or retail also a close second
? Experience of working with globally distributed team
? People management – should have managed a team of ~15- 20 people strong (across multiple workflows) in a KPI driven environment
? Experience in implementing metrics and measurements
? Experience in workforce planning
? Other skills: Customer Focus, Customer Service, Verbal Communication, Informing Others, Process Improvement, Problem Solving, People Skills, Teamwork, People Management, Managing Processes, Emphasizing Excellence
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