Last Updated on September 14, 2023 by GeeksGod
Vmware off-campus drive 2023
Vmware Recruitment Drive 2023: Are you passionate about learning new technology and adding value to VMware’s top customers by reducing outages proactively? VMware has a Technical Support role for you.
VMware is the leader in virtualization and cloud infrastructure solutions that enable our more than 350,000 enterprise and SMB customers to thrive in the Cloud Era/ A pioneer in the use of virtualization and policy-driven automation technologies, VMware simplifies IT complexity across the entire datacenter to the virtual workplace, empowering customers with solutions in the software-defined datacenter to hybrid cloud computing and the mobile workspace.
Our team of 32,000+ people working in 100+ locations worldwide is committed to building a community where phenomenal people want to work long term by living our values of passion, innovation, execution, collaboration, active learning and giving back. If you are ready to accelerate, innovate and lead, join us as we challenge constraints and tackle problems for tomorrow today.
| Job Title | Vmware Recruitment Drive 2023: Technical Support Engineer |
|---|---|
| Description | Experience: Entry Level |
| Estimated salary | Per hour – |
| Work Location | Postal code : Bangalore |
| Employment Type | FULL TIME |
Eligibility Criteria for Vmware Recruitment Drive 2023
- Category: Client Support
- Subcategory: Technical Support
- Experience: Entry Level
- Full Time/ Part Time: Full Time
S360 proactive Support Services (SPSS) is a new team formed in FY22 within GS. The objective is to reduce outages proactively for our S360 customers. This is the first time within GS we are looking at adding value to our customers by being preventive & proactive.
As a Technical Support Engineer of this team, you will have the opportunity to provide proactive support to top customers of VMware, across VMware products. You will be analysing, understanding, identifying, diagnosing, reproducing, and fixing technical issues effectively and expertly before it has a production impact. To be successful in this role, you must be a motivated self-starter and self-learner, possess strong customer service and technical analytical skills and be someone who accepts challenges.
- The Work: What type of work will you be doing? What assignments, requirements, or skills will you be performing on a regular basis?
- Understand the environment-specific Findings and Recommendations provided by the proactive tool and create an action plan to communicate with the customerVMWare product knowledge and experience are a must. VMWare vSphere experience is preferredA good understanding and experience in Technical Support role with a high-tech product (Windows/Unix/Linux/Storage/Networking) company.Liaise with Account Managers to provide the best customer experience and prevent unplanned downtime.Gather customer feedback and feature requests for our Proactive tools and take it back to the product and engineering team to find a workable solution.
- Reproducing issues in-house and responding on timeRegular follow-ups with customers with recommendations, updates, and action plans.Escalate issues promptly according to Standard Operating ProceduresLeverage internal technical expertise, including peers, mentors, knowledge base, community forums and other internal tools, to provide the most effective solutions to customer issuesCreate new knowledgebase articles to capture new learning’s for reuse throughout the organization.
- Participate in technical communications within the Team to share best practices and learn about new technologiesFocus on an area of technical specialization and attend technical trainingRead and work with other Technical Support Engineers on cases that will help cultivate that expertise.Capable of running status calls with the customers to keep them up to date with all the opened issues, and ongoing projectsGood practical working ability with Windows/Linux/UNIX utilities, including editors and command shellsFluent written and verbal communication skills in EnglishGood interpersonal communication and customer service skills are needed to work successfully with customers in high stress and or ambiguous situationsStrong aptitude for learning new technologies and understanding how to utilize them in a customer-facing environment.A logical approach to problem-solving & Strong Troubleshooting experienceWillingness to work in a 24×7 environment with flexibility to work across all shiftsExpertise in providing voice-based Technical Support is a key requirementKnowledge and experience in configuring, implementing or troubleshooting VMware products in Compute or Cloud, Networking, Storage or EUC will be an advantage.
- Where is this role located? Flexible: The role is considered flexible and will be a mix of working from the Bangalore VMware office for some days. You will be expected to live within a reasonable commute of the VMware Bangalore, India office.What are the benefits and perks of working at VMware? You and your loved ones will be supported with a competitive and comprehensive benefits package. Explore the VMware Benefits page for additional details. Please note, benefits change by country, please select your country from the drop-down menu at the top right corner.
VMware Company Overview: At VMware, we believe that software has the power to unlock new opportunities for people and our planet. We look beyond the barriers of compromise to engineer new ways to make technologies work together seamlessly. Our cloud, mobility, and security software form a flexible, consistent digital foundation for securely delivering the apps, services and experiences that are transforming business innovation around the globe. At the core of what we do are our people who deeply value execution, passion, integrity, customers, and community. Shape what’s possible today at http://careers.vmware.com.
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