Sprinklr is Hiring Social Media Analyst | Marketing Jobs 2025

Sprinklr Social Media Jobs

Sprinklr is Hiring Social Media Analyst | Marketing Jobs 2025. Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the worldÕs most valuable enterprises Ñ global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.

Learn more about our culture and how we make our employees happier through The Sprinklr Way.

Job Description

As a Social Media Analyst, you will :

• Understand and relate to brands and their social presence.
• Monitor and moderate social channels of clients Ð Identify/escalate consumer serviceÊconcerns, brand response worthy content, sensitive/inappropriate content.

• Post social media content on appropriate social channels like Facebook, Twitter, Instagram, YouTube, Google+, Pinterest , Forums, Blogs etc.
• Formulate responses for user engagement that adhering to the social tone and language of the brand.
• Monitor and act upon campaign specific or crisis specific messages as per the guidelines listed by the brand.
• Conduct extensive research to build the clientÕs social audience profile database and identify audience that matter to the brand.
• Discretion to identify threats and opportunities in user generated content.
• Work on Creating and Implementing Advocacy Programs for Brands.
• Work in Tracking and Engaging with Influencers/advocates for brands.
• Monitor the activities of main competitors in social media.
• Analyse trends and generate reports of clientÕs social activities and engagement.
• Analysing social media insights to guide future social media campaigns.
• Building reporting frameworks to evaluate return on investment on the various platforms.
• Be passionately in tune with the latest social media trends, online behaviour and how toÊleverage them for business advantage.
• Identify opportunities and develop plans for implementing scalable social media programs to generate maximum outcome.

Required Skills:

• Previous experience working as a Social Media Analyst a similar role or alternatively a background in social media ideally from a similar industry
• Prior work experience with popular social media management tools (Sprinklr, TweetDeck, HootSuite, Sprout Social, etc)
• High level of fluency in English - both written and verbal
• Well versed about social media channels (Facebook, Twitter, YouTube, Foursquare, InstagramÊand others)
• Must have experience in developing and inspiring people
• Has relevant client facing skills and expertise
• Understands how brands utilize social space
• Being up-to-date with the latest trends and developments in social media as a business
• Ability to analyze and interpret large volume of content, build valuable inferences and makeÊinformed decisions
• Ability to work in a highly challenging and dynamic environment while maintaining highÊstandards of accuracy in terms of quality & quantity
• Good knowledge in computer use: Microsoft Excel, Word, and PowerPoint, Google tools suchÊas docs, calendar and apps

Why you should Join Sprinklr:

• We focus on our mission: We believe social technology is the future of customer-brand relations across all departments, and we seek to make each of those experiences are excellent at every touchpoint. This is how we all make the world more social together
• We invest in our people - Sprinklrites passionately, genuinely care about seeing one another succeeds in making an impact on the industry. We pride ourselves on having an honest, open environment and a supportive culture where we can take risks together
• We believe in our product - Sprinklr is the most complete enterprise social technology in the world, and we're not just saying that Forrester Wave said it for us! As such, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside

Apply Now: Click Here (Social Media Jobs)