Natwest Off Campus Drive for 2023 and 2024 Batch | Analyst Jobs

Last Updated on February 13, 2025 by GeeksGod

Natwest Recruitment Drive 2025

Natwest Off Campus Drive for 2023 and 2024 Batch | Analyst Jobs, To be successful in this role, you’ll need to have excellent planning and organisational skills, along with good attention to detail. You’ll perform well under pressure, and be confident in your ability to manage multiple tasks while maintaining high levels of accuracy throughout.

Job description for Natwest Campus Drive 2025

Join us as a Customer Service & Operations Analyst

• This is an opportunity to make a positive impact to our customers and colleagues, as you deliver successful customer and business outcomes
• You’ll be actively participating in initiatives to improve customer service, processes and procedures
• You’ll hone your existing analytical skills and be well positioned to advance your career in this fast-paced role

What you’ll do in Natwest

In this key role, you’ll be providing crucial support to customers and colleagues in our contact centres. You’ll be responding to and investigating queries, providing support on business processes, policies and procedures and developing an understanding of customer and business needs in order to suggest improvements and increase efficiency.

You’ll also be:

• Identifying barriers to performance and coordinating improvements to enhance our efficiency
• Working closely with operational centres, providing coaching and support to increase efficiency and knowledge
• Keeping accurate records of day to day operations, logging incidents and identifying trends
• Reviewing manual or ineffective processes which could be automated or enhanced
• Maintaining a focus on improving our customer service and experiences

The skills you’ll need

To be successful in this role, you’ll need to have excellent planning and organisational skills, along with good attention to detail. You’ll perform well under pressure, and be confident in your ability to manage multiple tasks while maintaining high levels of accuracy throughout.

You’ll also need:

Microsoft Office skills, including PowerPoint, Excel and Word

Experience of analysing and using performance data

Freshers, 2023 or 2024 pass outs only with graduation in B.com, BA, BBA, B.Sc Non IT, Mass Comm or Journalism

The ability to convey information in a simple and understandable way

An understanding of contact centre operations and performance metrics

Apply Now: Click Here (Natwest Recruitment Drive 2025)