Miko Recruitment Drive 2023 -Technical Support: Join Our Team of IoT Experts!

July 26, 2023

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miko freshers recruitment 2023 — source: https://miko.ai/

Last Updated on July 26, 2023 by GeeksGod

Assistant Manager-Technical Support: Join Our Team of IoT Experts!

Miko Recruitment Drive 2023 -Technical Support: Join Our Team of IoT Experts!Are you ready to take the lead in providing top-notch technical support for our cutting-edge Internet of Things (IoT) devices? We are seeking a highly skilled and experienced Assistant Manager-Technical Support to oversee our team of talented technical support engineers. As an integral part of our company, you will play a crucial role in ensuring the prompt and effective resolution of customer issues, making a significant impact on our customers’ experiences. If you thrive in a fast-paced environment, possess exceptional troubleshooting skills, and have a passion for technology, we invite you to join us on this exciting journey.

Job Summary: Miko Recruitment Drive 2023

miko freshers recruitment 2023: As the Assistant Manager-Technical Support, you will be at the forefront of managing a team of technical support engineers, dedicated to providing exceptional customer service to our valued clients. Your responsibilities will encompass troubleshooting complex technical issues related to our IoT devices, streamlining the support process, and ensuring timely issue resolution. Your expertise in leadership and technical acumen will be instrumental in mentoring and guiding the support team to achieve their full potential.

Key Responsibilities: Miko Recruitment Drive 2023

Team Management: Oversee a team of technical support engineers, ensuring seamless coordination and collaboration to promptly address customer concerns.
Support Queue Management: Monitor and manage the support queue, ensuring that customer issues are handled efficiently and resolved in a timely manner.
Technical Troubleshooting: Utilize your expertise in IoT devices to troubleshoot and resolve complex technical issues, providing effective solutions.
Documentation and Process Improvement: Develop and maintain comprehensive documentation of technical support processes and procedures, facilitating continuous improvement.
Coaching and Mentoring: Provide valuable coaching and mentorship to the technical support engineers, fostering their growth and skill development.
Collaboration: Collaborate with cross-functional teams to facilitate effective communication and ensure swift issue resolution.
Performance Evaluation: Conduct regular performance evaluations of technical support engineers, offering constructive feedback for improvement.
Customer Satisfaction: Prioritize customer satisfaction by delivering high-quality technical support, exceeding customer expectations.

Qualifications:Miko Recruitment Drive 2023

Educational Background: Bachelor’s degree in Computer Science, Information Technology, or a related field.
Team Management Experience: Proven track record of managing a technical support team, demonstrating strong leadership skills.
IoT Expertise: Experience troubleshooting IoT devices, showcasing your technical prowess.
Effective Communication: Possess exceptional communication and interpersonal skills, fostering effective team collaboration.
Thriving Under Pressure: Ability to work well under pressure in a fast-paced environment, ensuring timely issue resolution.
Tech-Savvy: Proficiency in ticketing systems and customer support software, complementing your analytical and problem-solving skills.
Night Shift Availability: Comfortable working night shifts, ensuring support coverage during crucial hours.

If you are a tech enthusiast with a passion for delivering exceptional technical support and leading a team to success, this Assistant Manager-Technical Support position is tailor-made for you. We offer a competitive salary package and unparalleled opportunities for professional growth and development. Join us on this exciting journey as we revolutionize the IoT landscape and create a lasting impact in the world of technology.

Apply now to become part of our dedicated team of IoT experts!

Job Title	Miko Recruitment Drive 2023 -Technical Support: Join Our Team of IoT Experts!
Description	Bachelor’s degree in Computer Science, Information Technology, or related field Proven experience managing a technical support team Experience troubleshooting IoT devices Strong communication and interpersonal skills Ability to work well under pressure and in a fast-paced environment Experience with ticketing systems and customer support software Strong analytical and problem-solving skills Ability to work night shifts
Estimated salary	Per hour –
Work Location	Postal code : pune
Employment Type	FULL TIME

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