Cognizant Entry Level Job Openings for Freshers 2025 | Junior Analyst

Last Updated on February 10, 2025 by GeeksGod

Cognizant Placement Drive 2025

We are seeking a dedicated Process Executive-CDM/PV with 0 to 3 years of experience to join our dynamic team. The ideal candidate will have expertise in Advanced Excel and a strong background in Customer Management and Complaint Management within the Life Sciences sector. This role involves managing customer data addressing complaints and ensuring high levels of customer satisfaction.

Responsibilities for Cognizant Entry Level Job Openings for Freshers 2025 | Junior Analyst

Manage and maintain customer data with precision to ensure accuracy and reliability.Address and resolve customer complaints efficiently to enhance customer satisfaction.Utilize Advanced Excel skills to analyze and interpret customer data for actionable insights.Provide timely and effective communication with customers to address their concerns and queries.Collaborate with cross-functional teams to ensure seamless customer service operations.

Implement best practices in customer management to improve service quality and efficiency.Monitor and report on customer service metrics to identify areas for improvement.Develop and maintain documentation related to customer interactions and complaint resolutions.Ensure compliance with industry regulations and company policies in all customer management activities.Conduct regular reviews of customer feedback to identify trends and areas for improvement.Assist in the development and implementation of customer service training programs.Support the continuous improvement of customer service processes and systems.Contribute to the overall success of the company by enhancing customer satisfaction and loyalty.

Qualifications for Cognizant Entry Level Job Openings for Freshers 2024

• Possess strong technical skills in MS Excel including data analysis and reporting.
• Demonstrate expertise in Customer Management within the Life Sciences sector.
• Exhibit proficiency in Complaint Management ensuring effective resolution of customer issues.
• Show excellent communication and interpersonal skills for handling customer interactions.Display attention to detail and accuracy in data management and record-keeping.Have the ability to work collaboratively in a team environment and support cross-functional initiatives.
• Adapt to a hybrid work model and rotational shifts to meet business requirements.Maintain a customer-centric approach prioritizing customer satisfaction and service excellence.
• Ensure compliance with industry standards and company policies in all tasks.Participate in ongoing training and development to stay updated with industry trends and best practices.
• Utilize problem-solving skills to address customer issues and improve processes.Exhibit strong organizational skills and the ability to manage multiple tasks simultaneously.

Certifications Required for Cognizant Entry Level Job Openings for Freshers 2024

Certified Customer Service Professional (CCSP) Advanced Excel Certification.

The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

• Cognizant is a global community with more than 345,000 associates around the world.
• We don’t just dream of a better way – we make it happen.
• We take care of our people, clients, company, communities and climate by doing what’s right.
• We foster an innovative environment where you can build the career path that’s right for you.

About us:
Cognizant (Nasdaq-100: CTSH) is one of the world’s leading professional services companies, helping organizations modernize technology, reimagine processes and transform experiences so they stay ahead in a fast-changing world.

Apply now: Click Here (Cognizant Entry Level Job Openings for Freshers 2024 | Junior Analyst)