Last Updated on September 17, 2024 by GeeksGod
Off Campus Placement Drive 2024
Associate Jobs for Freshers 2024, Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.
Job Title | Associate Jobs for Freshers 2024 by Concentrix |
---|---|
Description | Education Qualification: Any Graduate |
Estimated salary | Per hour – |
Work Location | Postal code : Gurugram |
Employment Type | FULL TIME |
Roles & Responsibilities for Associate Jobs for Freshers 2024 by Concentrix
- Provide troubleshooting support for all Tier one and Tier two escalations and coordination for all global inbound and outbound systems and call routing issues.
- Participate in Rapid Response calls to minimize system downtime and provide regular updates to senior management.
- Should be able to manage business based on-Line Adherence, Service Level, FTE and ASA
- Recognize and initiate escalation for all system difficulties, including switch and ACD systems, routing systems, and Tier One production impacting tool outages inclusive of client communication.
- Document all incidents using the service management suite and notify impacted stakeholders.
- Manage call volume and labor resources for inbound/outbound call centers, while maintaining and exceeding Organization’s and client goals and expectations.
- Monitor designated call centers through various internal and external platforms, instituting timely and efficient communication to verify allocation settings, queue settings, overflow targets, media events, and transcription campaigns.
- Monitor toll free call routing plans using a variety of routing platforms provided by various carriers.
- Recommend and implement queue, DNIS priority and holdout adjustments through the various network carrier platforms and switch packages ensuring to achieve established goals.
- Analyze and monitor statistical information in a timely manner to achieve proper call allocation goals, reforecasting demand and staffing.
- Recommend strategies to Operations for improved labor utilization and key performance indicators
- Review and work TTs assigned to the WFM team that require real-time assistance to different stakeholders
- Agent skilling (workgroup or queue membership concepts), multi-skill routing sets (the concept of Forecast groups, staff groups, and intent routing)
- Queue Performance Reporting and Actions Taken
- Interval Productivity reporting and ROCC(offshore) Helpdesk
- Review and process VTO/PTO/OT/Non-Prod time requests in real-time
- Intraday real time monitoring of service levels for all queues at all sites 24/7/365
Key Skills & Knowledge for Associate Jobs for Freshers 2024 by Concentrix
- Experience in managing large scale complex operations in Real Time
- Experience in managing multi-site and multivendor environment
- Strong Communicator and decision maker
- Strong business acumen
- Should be a go-getter and a collaborator
- Analytical and Problem-solving ability
- Ability to simplify complex operations into repeatable processes
- Hands-on experience in Telephony and WFM tools (CMS Avaya/Genesys/Cisco/Aspect/Verint/IEX)
- High attention to detail and sense of professionalism and ability to develop relationships
Education Qualification: Any Graduate
Top Website for Job and Internship Updates
Apply now: Click Here (Associate Jobs for Freshers 2024 by Concentrix)
Advertisement