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Last Updated on June 14, 2024 by GeeksGod

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Amazon Campus Drive 2024 | Associate Jobs | Graduates: Amazon India is seeking dedicated, hardworking, analytical candidates with a proven track record of performance and results-oriented thinking, to join the Transaction Risk Management Team in Bangalore. Candidates will be responsible for a wide range of duties related to the investigation and elimination of online ecommerce risk. Ideal applicants will have experience in the ecommerce payments space, previous trust and safety experience, and experience succeeding in a customer-driven workplace. All candidates will be analytical and capable of succeeding in a fast-paced team environment.

These Investigators position relies on excellent judgment to plan and accomplish goals and will work under very limited supervision of the Manager. Excellent individual problem-solving and analytical skills are used to authenticate customers and complex transactions. Nearly all decisions are expected to be made independently with little to no guidance and a high degree of accuracy.

The Transaction Risk Investigator will be required to engage in frequent written and verbal communication with department management, risk analysts, risk engineers, other company associates and third-parties to accomplish goals. They may also be required to contact customers by phone. Productivity and quality assurance will be evaluated along with the overall contribution to the development of the department.

Key job responsibilities

This includes, but is not limited to:
* Researches and evaluates facts surrounding seller transactions
* Takes appropriate action on investigated transactions based on established standard operation procedure and tools
* Documents their actions by providing detailed annotations
* Communicates with external customers via phone or email during the investigation process
* Communicates with internal customers and peers in person, via email, annotations and phone during and following the investigation process
* Understand the issue and make best use of the available resources to resolve it
* Systematically escalate problems or variance in the information to the relevant owners/ teams according to processes and standard
* Communicate with internal and external stakeholders
* Understand performance metrics to create analysis for driving business goals
* Meet predetermined and assigned productivity targets and quality standards

Basic qualifications

  • • Graduate in any discipline.
  • • Ability to adhere to an SOP driven process and execute high judgement actions and accuracy as per defined SOPs.
  • • Possesses excellent written and oral communication skills.
  • • Fluent in written and spoken English.
  • • Should be able to ‘dive deep’, identify the root cause of the issues, and work on potential solutions with team members/managers to fix them.
  • • Ability to use a desktop/Laptop, Familiarity with Windows OS, Microsoft Outlook and MS Office.
  • • Home environment free from background noise where you can connect to the internet and work on your deliverables.
  • • Familiarity with multiple browsers, multiple tabs and window navigation.
  • • Existing high-speed cable, internet dongle, DSL, or fiber optic Internet (10 MBPS or better, with at least 100 GB data) from a reliable provider. Mobile internet does not qualify.
  • • Reliable phone carrier so associates can be contacted at all times.
  • • Power back up

Preferred qualifications

  • Demonstrated problem solving and analytical skills
  • Proven ability to work productively and efficiently in an independent setting
  • Proven ability to clearly communicate with managers and associates at all levels
  • Global perspective and solid understanding of business objectives
  • Excellent attention to detail and work with the highest level of accuracy

Additional Information:

Shifts: Rotational (it is a 24*7 shift environment and shifts are rotational – changes every 3-4 months’)

Weekly Off: Rotational two- consecutive day off (it is a 5-day working week with 2 consecutive days off. The off days changes every 3-4 months)

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