COURSE AUTHOR –
1. Feel confident and well-prepared to initiate a tough conversation
2. Manage difficult conversations easily at work and in personal life
3. Understand the underlying structure of difficult conversations
4. Stand up to figures of authority with confidence and assertiveness
5. Leverage listening skills to find the deeper meaning in a conversation
6. Express yourself in a way that people will listen to you without being defensive
7. Stay calm, and focused in the face of attacks or accusations
8. Create high-trust relationships by communicating authentically
9. Give interpersonal feedback effectively
10. Get through to the most resistant people
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