COURSE AUTHOR –
1. Recognize the value of being socially competent.
2. Identify the behaviors that demonstrate empathy.
3. Choose the methods for coaching and counseling teammates.
4. Select the characteristics of people who deal effectively with diversity.
5. Recognize the importance of being able to influence others.
6. Choose the strategies used in persuasion.
7. Identify the methods of effective communication.
8. Apply the appropriate strategies for eliminating or controlling conflict.
9. Recognize the importance of participation and collaboration.
10. Identify the techniques for nurturing instrumental relationships.
11. Choose the methods for creating shared goals.
12. Identify the qualities that develop team synergy.
13. Recognize the value of developing the team’s emotional intelligence.
14. Identify the ways to match jobs to people.
15. Select the methods for providing feedback and support.
16. Select the actions that are appropriate for encouraging and evaluating.
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