COURSE AUTHOR –
1. Understanding Outcomes and KPIs
2. Practice all 7 Phases of Practical CMS
3. Prepare for your Customer Success Manager interview. We won’t go into interview skills, but we’ll learn more about Customer Success.
4. Understand the basic principles of Customer Success. This is the cornerstone of your career as a CSM.
5. Show interviewers that you know your customers’ success better than anyone
6. Gain a better understanding of what it’s like to work as a Customer Success Manager
7. Help your customers realize the value of your solution and achieve business outcomes
8. Gain practice and confidence to accomplish key tasks using best practice tools and methods
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