Active Directory Administration for Helpdesk Technicians

1. Creating and managing user accounts
2. The difference between different types of user profiles
3. The difference between local and domain accounts
4. How to search for users, contacts, groups and computer objects
5. Creating and managing security groups and OUs
6. How security group and organisational unit (OU) nesting works
7. How to manage group policies using the Group Policy Management Console
8. Group policy processing involving multiple levels of Group Policy