Customer Service Representative at Wipro

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Wipro

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Job TitleCustomer Service Representative at Wipro
DescriptionWipro HR Services India Pvt Ltd. is looking for a Customer Service Representative.We are looking for smart professionals with a great attitude to make every single client interaction delightful.
Work LocationHaryana – INDIA
Employment TypeFULL TIME

Wipro Limited

(NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading global information technology, consulting and business process services company. We harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics and emerging technologies to help our clients adapt to the digital world and make them successful.

A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we have a dedicated workforce of over 170,000, serving clients across six continents.

Together, we discover ideas and connect the dots to build a better and a bold new future.

Wipro HR Services India Pvt Ltd. is looking for a Customer Service Representative.We are looking for smart professionals with a great attitude to make every single client interaction delightful.

Your Impact as a Customer Service Representative

> Customer Service through calls, Chats & emails

> Ensure timely and accurate service delivery at defined productivity levels

> Build client & domain knowledge to be able to deliver a resolution on the first conversation

> Ensure adherence to Client Service Level Agreements (SLAs) like Customer Satisfaction, Service Level, Handle Time & Customer Effort.

> Maintain Internal & Client level delivery quality on calls, chats & email conversations

> Adhere to Customer Service Attendance & Accountability policies

> Execute issue /query resolution and ensure proper documentation & follow-up

> Identify, share and support operational improvements

Education.

> Graduates in B.Com, B.A,BCA, BBA,BHM, BSc & BSc IT (Except Stats, Maths Hons & Eco Hons)

> Full time MBA, BE, and B-tech graduates with minimum 6 months of BPO experience

You bring knowledge & expertise Required Experience

> Experience 0- 2 yrs.

> Excellent communication skills

> Should be flexible to work in rotational shifts

> Proficient in computer usage and Basic knowledge on MS Office

> Defined career roadmap which offers growth opportunities

> Performance based incentive program**

> Investment in talent development and skills enhancement

> Work life balance with 5 day work week

> Collaborative environment with best in class professionals

> Focus on colleague engagement and [email protected]

> Depends on Process/Client alignment

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