Last Updated on December 29, 2023 by GeeksGod
Off campus drive by Limechat
Limechat Support Engineer Jobs 2024: Efficiently set goals and work on them so as to avoid any escalations and maintain the relevancy and quality while providing service to the customers.
Job Description for Support Engineer Jobs 2024
- Date – Starting Jan 2024
- Salary – Starting from 5 lakhs/year + bonus
- Location – Bangalore Office
| Job Title | Limechat Careers: Support Engineer Jobs 2024 |
|---|---|
| Description | Possess strong phone, written, and verbal communication skills Confident, high energy, self-motivated, and a true team player |
| Estimated salary | Per hour – |
| Work Location | Postal code : Bangalore |
| Employment Type | FULL TIME |
Responsibilities for Limechat Support Engineer Jobs 2024
- Handle calls from customers and provide them with a solution to their queries.
- Build relationships with assigned customers, help them with issues, and continually delight them with a positive, customer-centric attitude.
- Own getting a resolution for issues & coordinate with other teams to resolve problem
- Become an expert in Limechat’s product and educate customers on the use and benefits of our product
- Efficiently set goals and work on them so as to avoid any escalations and maintain the relevancy and quality while providing service to the customers.
- Should be able to handle day to day tickets
- Collaborate closely with other teams to ensure an exceptional customer experience and take care of any customer issues
- Be a customer advocate while capturing customer feedback and reporting requests to Product Management and Development
- Develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes
Requirements for Limechat Support Engineer Jobs 2024
- Possess strong phone, written, and verbal communication skills
- Confident, high energy, self-motivated, and a true team player
- Demonstrated ability and desire to work and excel in a fast-paced environment
- Excellent multitasking and project management skills
- A startup mentality with a bias to action
- Enjoy talking about technical concepts, have a great data-driven & process-oriented approach
- Understanding of Internet and web applications with a desire to learn new technologies
- Quick learner with execution orientation who is outcome-focused.
- Excited by working with a product that is constantly evolving.
- Well-organised, with high attention to detail and the ability to prioritise
- Experience of working on a Ticketing Tool (good to have)
- Should be able to handle SQL queries (good to have)
- Experience with Network logs (good to have)
Benefits: Support Engineer Jobs 2024
- Re-location Allowance (We make your shift to Bangalore easy)
- Wellness Allowance (Gym, Yoga, Spa, Meditation, etc.)
- UpSkilling Allowance & Subscriptions (Udemy, Medium, etc.)
- Work Laptop
About LimeChat Support Engineer Jobs 2024
Founded by Nikhil Gupta and Aniket Bajpai, alum of IIT Delhi, LimeChat is world’s first Level 3 AI, human-level chatbot startup that enables D2C brands leverage conversational marketing and provide industry-best customer support automation.
By using the power of human-level AI conversations LimeChat is currently able to increase campaign conversions by 3x, reduce support workloads by 70%, and improve customer satisfaction by creating the most compelling user experiences for D2C brands.
We have quickly grown to service 250+ clients and build a team of 60+ rockstars. Our clientele includes top D2C brands of India such as Wow Skin Science, Mosaic Wellness, Mamaearth, Neeman’s, etc.
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